Cancellation Policy

Traveller Point is a privately-owned company, not affiliated with any event or other organization, and will be providing you and/or your business with hotel accommodation reservation and booking services. Traveller Point is providing Hotel Room Reservation and Booking Services for you and your company. Traveller Point provides such competitive room rates and service pricing due to its ability to reserve, hold and pre-pay for rooms for its clients at the time of reservation. Confirmation numbers for your accommodations will be emailed to you within 7 business days of the initial booking. In order to change your reservations, email support@ehotelservices.org and Traveller Point will take every effort to adjust, change and seek our customers utmost satisfaction. While there is no guarantee that Traveller Point will be able to accommodate the requested changes; depending on the availability and the cancellation policy of the reservation.

**Disclaimer's Taxes and service fees will be added to your bill. Changes made prior to 20 days before check in date will not be assessed a fee. While changes made after 20 days prior to check-in will be subject to a 1 night and tax penalty for each change made, plus any fees costs, and taxes charged by the hotel. We require 25% as a deposit at the time of the booking and the balance due will be charged 20 days prior to check in date. Any reductions due to changes or cancellations will be refunded to customer within 7 business days. Reservations must be cancelled in writing. In addition, should the entire reservation be cancelled you agree to pay a cancellation fee in the amount of 25% of the total cost of room accommodation, unless a previous exception was agreed upon. This cancellation fee reflects the Traveller Point services already performed on your behalf, monies already paid on your behalf and monies earned by Traveller Point for services deemed performed. Traveller Point reserves the right to waive this cancellation fee at any time, at its sole discretion on a case by case basis. Traveller Point accepts no change requests after 72 hours prior to check-in. Traveller Point does not provide refunds for early check-outs or no- shows.

AMENDMENT POLICY

Traveller Point allows for customers to make changes to their reservations without penalty. Based on our experience we realize customers in many cases have to change dates or cancel a room or two. This policy is put into place to ensure our customers have peace of mind that their reservations are secure, accurate, and match their accommodation needs. However, we have seen in some case where a customer will make more than a reasonable amount of amendments or cancellations. If Traveller Point feels said amendments exceed a reasonable amount or any changes constitute abuse of policy we will then impose the following penalties at our discretion. You may not cancel more than 45% of the rooms you requested. If your rooming list is more than 3 rooms. You will be charged a $50 fee for each amendment over 3.We request you decide your final rooming list 40 days before your check in date if possible. Should you need to make more than 3 changes or cancel more than 45% of your reservation you will agree to pay a penalty of no less than 1 night per room plus any other penalty the hotel might or Traveller Point may impose This is put in place only for customers that abuse our cancellation change policy and is not for the customers that fall in the norm of doing business.